Support and Maintenance
Object has a long history of providing support and maintenance services across government and corporate customers. Our software and technical support teams have a wealth of experience with applications and technical knowledge surrounding the IT environment upon which applications can be installed. Object also has a close working relationship between our internal departments such as professional services, quality assurance and development teams which enables knowledge-sharing and creates a truly collaborative approach to servicing the needs of our clients.
Our Support Approach
The Object support process is based on the ITIL Methodology which is the international industry standard methodology and framework used by service centres throughout the world. It provides a service management structure around incidents, problems, known errors and knowledge. In addition to support, we provide system health checks, business analysis and user experience consultancy, API integration and more.
All Object clients will have access to their own Client Portal; our secure client information and services portal. This provides access to a range of tools including an incident reporting tool for problem management and service request. The key benefit of the portal is to allow users to have complete visibility of their incidents, latest news, reporting and an extensive and exhaustive knowledge database.